PRIOR TO PLACING YOUR ORDER:
Are your prices competitive?
Absolutely! Our prices will stand up to those of any and all of our competitors. And, that's
BEFORE any Rewards are ever paid back to you.
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What brand name treatments do you offer?
We offer the top name brands such as Graber, Prestige,
Bali, Hunter Douglas, C & M Shade, Levolor and more.
While every item these companies manufacture may not yet be
posted on our website, additions are being made daily. To inquire about
a specific product not found on our site, please call our
Customer Service toll free at (866) 254-6314.
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Do you offer free samples?
Yes. You may order up to 10 samples absolutely free. We strongly
recommend that you request samples when a specific color is
required. Samples may be ordered by clicking on the "Request Free
Sample" link below the color swatches on each product's page.
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Do you offer catalogs or brochures?
Due to the frequency of change by all our different
manufacturers, with products regularly being added or deleted, a
complete and current catalog is impossible to offer. Therefore
we make every effort to include all available items on our
website. You are welcome to print any pages you wish,
and should you require assistance finding the information you need,
please call Customer Service toll free at (866) 254-6314.
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Will I be charged sales tax?
FREEblinds.com, Inc. is a Florida based Corporation and required to collect 6% sales tax on all orders shipped within Florida. No sales tax is
collected on orders shipped outside the state of Florida.
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Are there shipping fees?
Shipping is free via FEDEX and/or UPS, for items less than 96" in width, within the contiguous United States. PVC verticals must be less than 96" in width and/or 96" in length to qualify for free shipping within the contiguous United States.
All other items will be shipped via Ground Motor Freight.
OVERSIZE SHIPPING FEES
Items more than 96" in width (pvc verticals greater than 96" in width and/or 96" in height) will incur an oversized shipping surcharge. This one time $60 fee, per manufacturer, is charged regardless of the number of oversized items.
PLEASE NOTE: While most deliveries can be made to your front door, should you live in a subdivision where semi trucks are prohibited, the carrier will contact you to arrange for order pick up.
Most carriers will unload your order off the truck but, not carry them into your home or office. Some carriers will not unload your order off the truck. Therefore, someone capable of accepting and unloading the order will need to be present. Please call Customer Service at (866) 254-6314 for further information.
SIGNATURE REQUIRED
If you desire a signature to be required upon delivery, please be sure to note that on the order form, or inform our customer service representative when placing your order. Unless a 'Signature Required' request is made, items generally ship as 'Signature NOT Required'.
MULTIPLE SHIPMENTS
Should your order include items made at more than one factory, it will be sent in multiple shipments.
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Do you ship to Alaska, Hawaii, or other countries?
Sorry, not at this time. Arrangements will need to be
made on your end for shipments outside of the continental U.S.
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How long before I receive my order?
Turn around time varies depending on the product
ordered, and your location in relation to that of the
manufacturing plant. Approximate production and shipping times are
listed on each individual product's page. If we are informed that
a product is on back order and it will delay your order, we will
contact you immediately.
Once the order ships, the travel time
is determined by your location.
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WHEN PLACING YOUR ORDER:
Can you tell me how to measure my windows?
It's easy. Just follow our simple
measuring guide.
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What do you mean by inside or outside mount?
INSIDE MOUNTS hang completely inside the recessed
area of the window's opening when sufficient window depth is
available. Inside Mounts, the most common way of
hanging blinds, provide a neat, clean look.
OUTSIDE MOUNTS hang outside the window above and beyond
the opening. Usually due to insufficient opening
depth, outside mounts may also be the only
option because a handle or other hardware prohibits
the mount to made inside the opening. Some situations allow for
outside mounting on wood trim or casing. Outside Mounts are also used
to make a window appear larger or to hide an unattractive window.
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Is a minimum window depth required for an inside
mount?
Yes. The minimum window opening's depth for an inside mount
varies according to product. All depth requirements are
listed in the specifications tab on each product page.
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What does the term color coordinated mean?
Color Coordinated coverings using components similar in color
but, not always exact in color, are common to all
manufacturers. Exact color matches of secondary parts such as tassels, strings or
other parts of a covering with the primary color are rarely possible.
The color choices offered for the primary components, slats, louvers,
fabrics and so forth, are far too extensive, and change too frequently to always have
exact color matches. Designer selected, color coordinated components assure
you that all our coverings provide the desired look. Should you
have specific color concerns, please call our Customer Service Toll Free at
(866) 254-6314.
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What installation hardware comes with my order?
All mounting brackets necessay to install your window treatments are included with
every order.
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Do screws or fasteners come with my order?
Most manufacturers do not include any screws or fasteners with
orders. It's not feasible to include
the screws or fasteners required for every possible application, due to the variety
of mounting surfaces, such as concrete, wood, steel, etc. Therefore it may be
necessary to shop your local hardware store for the specific fasteners required for
the surface you are mounting to.
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Are my online transactions secure on your website?
Yes! We have been designated a "High Assurance Certificate" website. No
greater security rating is available. Our SSL (Secure Socket Layer) encrypts
all of your personal information, including your credit card number, so that
it cannot be read as it travels over the Internet. You may view our web server
certificate by clicking on the "Confirmed Secure Website" link located throughout
our website. Should you still prefer not to order over the Internet you may:
call in your order toll free at (866) 254-6314; fax your order to (904) 460-1103;
or mail your order to FREEblinds 110 Anastasia Lodge Drive St. Augustine,
Florida 32080. If you fax your order, please call to confirm that we received it.
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Will my credit card be charged when I place my order?
As the vast majority of our window treatments are made to order, it is
necessary to charge the full amount of your order on your credit card when
the order is placed.
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Will you sell or give away my personal information?
We will never sell or give away any of your personal information. All of
the information that you give us such as your name, address, phone
numbers and email addresses are used only for processing your order and
contacting you when needed. We will not release this information to
anyone.
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Will I receive an order confirmation?
Order confirmation is emailed once your order has been placed.
Should you not possess an active email address, or have not
received your confirmation within an hour of placing your order, please
contact Customer Service Toll Free at (866) 254-6314. Once received,
you have 24 hours to make any changes or corrections. Once production
begins, orders cannot be changed.
Shipping information will be emailed, to the address submitted
previously, once the order leaves the manufacturing facility.
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ONCE YOUR ORDER HAS BEEN PLACED:
How do I contact Customer Service?
You can reach our Customer Service Department toll free at (866) 254-6314 or via
email at CustomerService@FREEblinds.com.
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Can I change or cancel my order?
Order Changes Policy:
You have up to 24 hours after the order is placed to make any changes. Once that period has passed its normal for production to have begun. Changes,
if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they can not be changed. Please review your "Order Confirmation Email, or Fax, immediately upon receipt to avoid any problems.
Cancellation/Return Policy:
Since ALL products purchased through FREEblinds.com are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.
Due to the custom nature of our products, your credit card will be charged for the total sales price, sales tax (applicable only if shipping within Florida) and shipping, once the order has been placed.
Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products and colors prior to production.
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How do I check order status of tracking?
Simply call our Customer Service Department Toll Free at (866) 254-6314
or email us at CustomerService@FREEblinds.com
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Do installation instructions come with my order?
Detailed installation instructions can be found under the "Measuring and
Installation" tab on each product's page. Instructions may be included
with some orders but, if not, please refer to our online instructions.
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SAVE ALL BOXES, CARTONS AND WRAPPINGS
UNTIL YOUR WINDOW COVERINGS ARE INSTALLED AND OPERATING PROPERLY,
AS THEY WILL BE NEEDED IN THE EVENT RETURNS ARE REQUIRED!
What if my order is damaged during shipping?
UPON DELIVERY - INSPECT YOUR MERCHANDISE:
Immediately upon receipt, for any for damage that may have occurred during shipping.
Any damage due to shipping will be addressed but, these IMPORTANT steps need to be followed:
For orders shipped via a Ground Freight Company other than UPS or FEDEX you must:
1) Inspect the packaging for damage during delivery, inform the driver if damage is found and have it noted on your copy of the bill of lading;
2) Save all packaging;
3) Notify us by phone or mail within two business days of receipt. Any items damaged in shipping will be repaired or replaced at no charge.
For orders shipped via UPS or FEDEX: If damage is discovered after the packaging has been opened, you must:
1) Save all packaging;
2) Notify us by phone or email within two business day of receipt. Any items damaged in shipping will be repaired or replaced at no charge.
EXTREMELY IMPORTANT!
For shipments via a Ground Freight Company - Failure to: 1) Have the driver note any visible damage to packaging on your copy of the "Bill of Lading";
2) Save the packaging; 3) Notify FREEblinds.com of this damage within two business days may result in charges for product repair or replacement.
For shipments via UPS or FEDEX - Failure to: 1) Save all packaging; 2) Notify FREEblinds.com of this damage within two business days may result in charges for product repair or replacement.
For merchandise made incorrectly
Upon receipt, inspect you order. Should any item(s) have been made incorrectly, you need to notify us by phone or email within two business days. Any incorrect items will be repaired or replaced at no charge.
EXTREMELY IMPORTANT!
Failure to notify FREEblinds.com of any items made incorrectly within two business days of receipt, may result in charges for product repair or replacement.
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What if my order is made incorrectly?
Upon receipt, inspect you order. Should any item(s) have been made incorrectly, you need to notify us by phone or email within two business days. Any incorrect items will be repaired or replaced at no charge.
EXTREMELY IMPORTANT!
Failure to notify FREEblinds.com of any items made incorrectly within two business days of receipt, may result in charges for product repair or replacement.
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WARRANTY, SERVICE & CARE:
Is there a warranty included with your products?
A manufacturers limited warranty is included with all of our window treatments unless
a request was made that they be made in a manner contrary to the manufacturers
recommendations. Complete warranty information, for each type of
window treatment, is listed on their respective product pages.
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What if I need repairs?
Please call Customer Service Toll Free at (866) 254-6314, and we
will assist you in determining whether the item can be repaired or must
be replaced. If the problem is minor, one of our experienced staff
may be able to direct you, step by step, in solving your problem. If
the problem is repairable, yet requires factory attention, we'll assist
you in returning the item to the factory. We'll also quote you on any
applicable repair charges. Should the problem be determined a
product defect, the repair will be made at no charge.
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How do I clean and care for my window treatments?
General cleaning such as vacuuming, feather dusting or wiping with a
damp cloth is all that is usually needed. You may also refer to your
local yellow pages for professional blind cleaning companies that offer
in home cleaning.
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INSTALLATION SERVICES:
Do you recommend any blind installation companies?
Nationwide
Blind Installation is a company that provides a list of window
treatment installation services throughout the US for anyone in need of
installation. You may also want to check your local yellow pages under
installation services or window treatment installers.
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What if I'm using a local blinds installer?
When using a local installer it may be best to wait until you have all your
blinds, and you have inspected them before scheduling your installation.
Many installers have a minimum or trip charge. To avoid additional expense
on your part, we recommend that you open your packages, making sure all
necessary hardware is present, and that no damage occurred during shipping.
In any event, FreeBlinds.com disclaims any responsibility for additional installer
charges due to missing or damaged product.
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REPLACEMENT PARTS:
Do you offer parts for items I purchased elsewhere?
BlindsParts.com
is a website that sells parts for blinds and shades. Another option for
parts to fix your blinds is
FixMyBlinds.com.
We only have access to parts for our existing clients and their orders.
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ABOUT MY REWARDS:
Do I have to join a club?
Absolutely Not! This program is totally optional and costs you nothing. You are
not obligated to participate in the Rewards program in any way. But don't worry,
if you should decide later that you would like to get money back, our offer
is valid for five years from the date of your purchase. Simply contact customer service and we will manually enroll you in the program.
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How can you afford to offer this program?
It's simple. Instead of paying upfront for search engine advertising that may never convert to a sale,
we pay you the customer to spread the word about FREEblinds.com.
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Why are you the only website that can offer this program?
The FREEshopping.com patent-pending process is licensed to only one merchant per industry and
FREEblinds.com is the exclusive merchant for custom window coverings.
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How does the Rewards program operate?
After making your purchase you can receive rewards totaling up to 100% of your
product purchase by referring friends, family members and associates at a rate of 20% of the referred sale amount. For
complete details, please see
Reward Terms.
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When are credits posted to my Rewards account?
Every time some one you refer makes a purchase, a credit is issued to your
Rewards account. If they spend $750.00 we calculate 20% of that amount
equaling $150.00 and post the credit. Then once their order has been
received and everyone is satisfied that the order is complete, we send you a check.
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When will my Rewards check be sent to me?
Rewards are sent out the month following the satisfactory completion of your referral's order,
at the end of the month. For example: One of your referrals makes a qualifying purchase
and it's completed in June. Then on the last day of the following month, in this case July,
your Reward will be sent out to you. In the event that the last day of the month falls on a
holiday or a weekend, the check will be sent on the following business day.
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How do I track the status of my Rewards?
Go to
My Rewards, then
enter your email address and your Rewards code number.
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Is there a limit to the amount of Rewards I can earn?
You can earn back up to 100% of your product purchase.
You can also place additional orders that qualify and are paid in the same manor.
Every order placed with FREEblinds.com qualifies for the 100% Rewards Program.
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Is my code number transferable?
Your code number is unique to you alone. All qualifying amounts are credited
to your account only for that order only, and Reward checks will be issued in your name exclusively.
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Can I use my referral code on future purchases for myself?
Because the FREEblinds.com Rewards Program is a customer referral program to Reward customers for advertising FREEblinds.com to their family, friends and associates,returning customers may not use their own referral code when placing future orders. However, the new purchase does qualify for another referral code so that you may also earn back 100% of that product purchase through the Rewards Progam.
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What if I lose my Rewards code number?
Don't worry. Just call Customer Service at 866-254-6314 and we'll be able to give you your number upon identity verification.
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Can I save up my Rewards credits for future use?
The Rewards Program is structured to issue credits and checks based on actual orders placed. They cannot be saved up for future purchases.
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Will you ever sell my personal information?
NEVER! Your personal information is only used to process
your order, and your Rewards should you participate in our program.
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Do additional purchases qualify for additional Rewards?
Yes they do! Every dollar spent on products at FreeBlinds.com qualifies for the program.
You can earn back up to 100% of every order you place with FREEblinds.com.
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Does this offer have an expiration?
This offer expires 60 months from the date of your order. But, that's still five long
years available to earn your Rewards.
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